Your Queries
Finding a tutor on BLUEXEE is simple and straightforward. First, browse through our extensive list of qualified tutors or use our search filters to find someone who matches your learning goals, schedule, and budget. Once you've found a tutor you're interested in, you can view their profile, watch their introduction video, and read reviews from other students.
To get started, you can book a trial lesson with your chosen tutor. This gives you the opportunity to see if the tutor's teaching style works for you. If you're satisfied, you can purchase lesson packages (6, 12, 20, or 40 hours) at a discounted rate. All lessons take place in our online BLUEXEE classroom, which you can access directly from your account dashboard.
Payment is secure and can be made via credit card or PayPal. You have the flexibility to transfer hours between tutors if needed, and unused lessons can be refunded. Lessons can be canceled or rescheduled for free up to 5 hours before the scheduled time.
You can pay for your lessons using a credit card or PayPal. All payments are processed securely through our payment gateway. We accept major credit cards including Visa, Mastercard, and American Express.
After payment, you'll receive a confirmation email with your receipt. Your purchased hours will be added to your account immediately, and you can start booking lessons right away.
Each lesson on BLUEXEE is 50 minutes long. This duration is designed to provide an optimal learning experience while maintaining focus and engagement throughout the session.
All lessons take place online in the BLUEXEE virtual classroom. You can access the classroom directly from your account dashboard under "My lessons". Simply click "Enter classroom" when it's time for your lesson.
The BLUEXEE classroom is equipped with video conferencing, screen sharing, interactive whiteboard, and chat features to ensure an effective learning experience. All you need is a device with internet connection and a web browser.
Parents are not required to be present during the lesson, but they are welcome to join if they prefer. Many parents choose to observe the first few lessons to ensure their child is comfortable with the tutor and the online learning environment.
All our tutors who work with children are experienced in teaching young learners and are trained to create a safe, engaging, and supportive learning environment.
Our tutors who teach children are specially trained in techniques for teaching young learners, including the use of visual aids, gestures, props, and simplified language. Many tutors also speak multiple languages and can provide support in the child's native language when needed.
You can filter tutors by the languages they speak to find someone who can communicate with your child in their native language if preferred. Additionally, our tutors use interactive methods and engaging activities that help children understand and learn naturally, even when the primary instruction is in English.
Yes, you can cancel or reschedule any lesson for free up to 5 hours before it starts. This policy applies to both students and teachers, ensuring fairness for everyone.
To cancel or reschedule, simply go to your account dashboard, find the lesson in "My lessons", and click the appropriate option. You'll receive a confirmation email once the change is processed.
If you cancel less than 5 hours before the lesson, the lesson hours will be deducted from your account. However, in case of emergencies or technical issues, please contact our support team, and we'll be happy to help.
Absolutely! You can easily switch tutors at any time using the "Transfer hours" feature in your account dashboard. This allows you to move your remaining lesson hours from one tutor to another without any additional cost.
If you have any issues with your current tutor or simply want to try a different teaching style, you can browse other available tutors and transfer your hours. We want to ensure you have the best learning experience possible.
No, you will not be charged if a lesson doesn't take place due to the teacher's absence or technical issues. If your tutor doesn't show up for a scheduled lesson, the lesson hours will not be deducted from your account, and you'll receive a free replacement lesson.
In such cases, please contact BLUEXEE Support, and we'll ensure you receive a replacement lesson or a refund for the missed session. Your satisfaction and learning progress are our top priorities.